What we do

Most clients start with an assessment or a company AI setup, then move on to automating a specific process. Every engagement is scoped and priced in writing before it starts, and handed over with documentation and training.

Getting started

Where most clients begin: work out what's worth doing, and give your team safe access to AI.

AI Readiness Assessment

We talk to the people doing the work, look at the systems and data they use, and come back with a short list of projects ranked by what they'd save you against what they'd cost. Some of the most useful findings are the things not to do.

Talk to us about this

What's involved

  • Interviews with leadership and the people closest to the work
  • Walkthroughs of the three to five processes that take the most time
  • Review of your current software, data, and who has access to what
  • Check of how staff are already using AI, and the risks that creates
  • Each opportunity scored on time saved, cost, effort, and risk

What you get

  • Written roadmap for the next 6 to 12 months
  • Cost and time estimates for each recommendation
  • Recommended tools, with licence costs
  • A 60-minute readout with your leadership team

Worth a conversation if

You know AI should be doing something for the business but can't tell which of the hundred things you've read about applies to you. Or you've bought a few tools and nothing much has changed.

Company AI Setup

If your staff are using AI already, they're probably doing it on personal accounts with company information. We move that onto a business plan you control, configure it properly, and give people clear rules and training so they use it well.

Talk to us about this

What's involved

  • Choosing the platform that fits the software you already run
  • Licence planning, so you're not paying for seats nobody uses
  • Single sign-on and user provisioning
  • Data retention, sharing, and admin settings checked line by line
  • Shared projects and custom assistants for common team tasks
  • Connecting approved company documents, where it's safe to

What you get

  • A configured workspace, ready for staff
  • An AI usage policy written for your business
  • Admin guide and rollout plan
  • Launch training for staff

Worth a conversation if

People are already pasting client or company information into personal AI accounts, or you want to give everyone access and need it set up so you can defend it to a client or an auditor.

Building

Engineering work: connecting AI to your systems and building tools where off-the-shelf products fall short.

AI Integration & Automation

Most of the time AI saves a business comes from unglamorous work: reading what comes in, pulling out the details, putting them in the right system, and drafting the reply. We build that into the tools you already use, with a person approving anything that matters.

Talk to us about this

What's involved

  • Mapping the process as it really runs, exceptions included
  • Integrations with CRM, email, help desk, accounting, and project tools
  • AI steps for intake, triage, extraction, drafting, and summaries
  • Review queues for anything the AI isn't confident about
  • Error handling, so failures are noticed instead of silently dropped
  • Logging and spend limits on every AI call

What you get

  • Working automations running in your accounts
  • Process diagrams and runbooks
  • Admin training for whoever owns it
  • A tuning period after launch

Tools we commonly use

Zapier, Make, n8n, Power Automate, or direct API integrations with OpenAI, Anthropic, and Google models. We pick whichever your team can realistically maintain, which often means the one you already pay for.

Worth a conversation if

Someone on your team spends hours a week copying information between systems, answering the same questions, or building the same report by hand.

Custom AI Applications

When an off-the-shelf tool can't do the job, we build one. The engineering that matters here is mostly invisible: retrieval that finds the right source, permissions that match your existing ones, and a test set of real cases so you can see quality before launch and after every model update.

Talk to us about this

What's involved

  • Assistants that answer from your policies, products, and past work, with sources
  • Customer support and sales assistants
  • Document review, classification, and extraction
  • AI features added to existing products and portals
  • Evaluation against a set of real examples from your business
  • Hosting, authentication, and access control

What you get

  • Production application, with source code you own
  • Architecture and technical documentation
  • Evaluation results, and the test set to rerun them
  • Deployment and maintenance plan

Worth a conversation if

You have a specific, valuable problem that general-purpose tools handle badly, like answering detailed product questions accurately or processing thousands of documents a month.

Making it stick

Training and support so the tools keep getting used, and keep working, after we've handed them over.

AI Training

Generic prompting courses don't change how people work. We build sessions around tasks your team does every week, using your tools, and cover the part most training skips: how to tell when the output is wrong.

Talk to us about this

What's involved

  • Leadership briefings on what's realistic, what it costs, and the risks
  • Hands-on workshops for all staff
  • Sessions by role: sales, operations, finance, HR, support
  • Checking and verifying AI output
  • Safe use and your usage policy
  • In person or live online

What you get

  • Training materials and exercises based on your work
  • Prompt and workflow playbooks per department
  • Session recordings for onboarding, on request
  • Follow-up office hours

Worth a conversation if

You've rolled out AI tools but only a few people use them, or leadership wants a grounded picture before committing budget.

Ongoing Support

Models change, prices change, and the vendors ship new features every month. We keep what we built running, check it hasn't drifted, and filter the announcements down to the few that matter to you.

Talk to us about this

What's involved

  • Maintenance and monitoring of automations and applications
  • Usage, cost, and quality reporting
  • Prompt, workflow, and model updates, retested before release
  • Assessing new tools and features against your needs
  • AI onboarding for new staff
  • Priority response

What you get

  • Monthly summary
  • Quarterly planning session
  • Change log
  • Agreed response times

Worth a conversation if

Your business relies on AI workflows day to day, or you want an experienced person on call without hiring for the role.

Related work

Not AI projects in themselves, but often the thing standing in the way of one. We take these on for existing clients or as part of a wider project.

Websites

A website is often where AI work starts: enquiries arrive there, and they're usually the first thing worth automating. We build sites that load quickly, read clearly, and hand leads straight to the systems behind them.

Talk to us about this

What's involved

  • Site structure and copywriting support
  • Design built on your brand
  • Accessible, responsive build (WCAG 2.2 AA target)
  • Search fundamentals
  • Lead capture, booking, and CRM connections

What you get

  • Launched site on reliable hosting
  • Analytics and search console set up
  • Editing guide
  • Performance and accessibility report

Worth a conversation if

Your site is slow, out of date, hard to edit, or doesn't produce enquiries, and you'd like it connected to the rest of your systems.

Software Migration

AI can't do much with data locked in an old server or spread over forty spreadsheets. We plan and carry out the move to a modern platform, clean the data on the way, and run old and new side by side until you're confident.

Talk to us about this

What's involved

  • Audit of current systems and data
  • Help choosing the new platform
  • Data cleanup, mapping, and migration
  • Integration with the systems you're keeping
  • Parallel running and validation
  • Cutover plan and go-live support

What you get

  • Migration plan with risks and fallbacks
  • Validated data in the new system
  • Updated process documentation
  • User training and go-live support

Worth a conversation if

Critical work runs on legacy software, a local server, or spreadsheets, and it's blocking anything else you want to do.

Not sure which of these you need?

Tell us what's taking up your team's time and we'll suggest a sensible first step, even if it isn't us.

Request a free call How we work